Hi-Vis Labour Hire Code of Practice

 Policy Statement

 It is the policy of Hi-Vis Labour Hire to produce the best possible outcomes and high standards in its provision of labour hire, employment and group training services.  The aim of the code is intended to produce the following outcomes:

• To ensure employment, group training and management practices are of a high  and ethical standard
• To provide high quality delivery of group training services in an environment which is favourable to successful employment and learning
• To protect the interests and welfare of its clients
• To provide up to date, clear and accurate information to its clients
• To make accurate and clear statements when marketing labour hire and group training services
• To recruit labour hire employees, apprentices and trainees in an ethical manner that is consistent with Government legislation including complying with equal opportunity  legislation
• To maintain appropriate insurance coverage and ensure Occupational Health and Safety standards are met at all times

Hi-Vis Labour Hire has a documented Grievance and Complaints Handling procedure that ensures:

• All complaints received will be given top priority and consideration with full attention to details with the objective of immediate solution, and amicable settlement to all parties concerned;
• Resolution to any dispute between aggrieved parties will be addressed informally, and in an open and trusting environment; and,
• All matters will be resolved with reference to the Win-Win principles of dispute resolution.

In the event of a grievance or complaint all parties are to make themselves aware of the Grievance and Complaints Handling procedure.

This Code of Practice covers the provision of service to and dealings with:

Apprentices, trainees, casuals and permanent employees

• Host employers
• Other Group Training Organisations
• Stakeholders and other interested parties

Further Information

Any questions regarding this policy should be brought to the attention of the Manager.

Organisational Undertaking Statement

Hi-Vis Labour Hire agrees to provide quality group training services and will operate in accordance with the Operational Requirements of the Tasmanian Training Agreement Committee(TTAC)

Hi-Vis Labour Hire will provide TTAC with identified operational data on a monthly basis as per the OPCET template

Hi-Vis Labour Hire will provide TTAC with identified operational data on an annual basis, due July each year and as-requested

Hi-Vis Labour Hire agrees to participate in external monitoring and audit processes as required by TTAC including triennial compliance and strategic audits

Hi-Vis Labour Hire agrees to clear any identified corrective actions relating to non-compliance, arising from compliance and/or strategic audits, within an agreed timeframe (not exceeding 6 months) and will manage opportunities for improvement via a continuous improvement plan.

Peter Waller
Manager
24 November 2006