code of practice

Hi-Vis Labour Hire Code of Practice

Policy Statement

It is the policy of Hi-Vis Labour Hire to produce the best possible outcomes and high standards in its provision of labour hire, employment and group training services. The aim of the code is intended to produce the following outcomes:

To ensure employment, group training and management practices are of a high and ethical standard
To provide high quality delivery of group training services in an environment which is favourable to successful employment and learning
To protect the interests and welfare of its clients
To provide up to date, clear and accurate information to its clients
To make accurate and clear statements when marketing labour hire and group training services
To recruit labour hire employees, apprentices and trainees in an ethical manner that is consistent with Government legislation including complying with equal opportunity legislation
To maintain appropriate insurance coverage and ensure Occupational Health and Safety standards are met at all times

Hi-Vis Labour Hire has a documented Grievance and Complaints Handling procedure that ensures:

All complaints received will be given top priority and consideration with full attention to details with the objective of immediate solution, and amicable settlement to all parties concerned;
Resolution to any dispute between aggrieved parties will be addressed informally, and in an open and trusting environment; and,
All matters will be resolved with reference to the Win-Win principles of dispute resolution.

In the event of a grievance or complaint all parties are to make themselves aware of the Grievance and Complaints Handling procedure.

This Code of Practice covers the provision of service to and dealings with:

Apprentices, trainees, casuals and permanent employees

Host employers
Other Group Training Organisations
Stakeholders and other interested parties

Further Information

Any questions regarding this policy should be brought to the attention of the Manager.